Summary of the update: Town public works pages provide a new phone/text number (973-868-8496) and direct residents to an online complaint form hosted by the contractor portal. An official social post snippet additionally indicates there are no changes to pickup schedule, while operationally shifting to “new trucks and personnel,” and instructs residents to contact “Basso” using the same number/portal.
Measurable impacts on residents:
- Who is affected: Residents who must report missed pickups or collection issues; also those needing confirmation of collection operations during transition.
- Geographic scope: Townwide curbside service area.
- Timeline/duration: Effective April 1, 2026; duration ongoing.
Save the new number, use the portal for missed pickups, and monitor municipal channels for any service exceptions (e.g., holiday-related non-collection rules remain posted on the recycling page).