New statewide NJ TRANSIT Rapid Action Plan targets digital upgrades, station cleanliness, accessibility and rider safety improvements.
MORRISTOWN, NJ – New Jersey officials released a statewide NJ TRANSIT Rapid Action Plan on Tuesday, May 12, 2026, outlining near-term changes aimed at improving the daily rider experience, including a redesigned mobile app, real-time rail and light rail tracking, cleaner vehicles and stations, accessibility improvements and new public-safety technology.
“New Jerseyans deserve a transit system that is clean, safe, reliable, and easy to use,” said Governor Mikie Sherrill. “NJ TRANSIT’s Rapid Action Plan is an immediate commitment to enhance the customer experience. No one wants to ride home on a dirty bus. No one wants to feel unsafe on their train. And no one wants to use an outdated and confusing app that makes it impossible to plan your trip. By prioritizing accessibility, safety, cleaner vehicles and facilities, and upgraded digital technology, this plan addresses the needs of everyone who uses the system.”
The plan includes NJT LiveView, a system intended to provide GPS-based real-time tracking for train and light rail service, along with a Real Time Crime Center and the launch of a redesigned NJ TRANSIT mobile app.
For Morristown-area riders who use the Morris & Essex Line, bus routes or connecting service through Newark, Secaucus or New York, the plan is most immediately relevant for service information, station conditions, mobile ticketing and rider safety.
The plan was developed after Executive Order No. 16, issued on March 24, 2026, directed NJ TRANSIT to produce an action plan within 45 days. NJ TRANSIT said the improvements will be funded from the agency’s existing budget, with no additional state money appropriated in the Fiscal Year 2027 budget cycle for the plan.
The agency said the plan was informed by three listening sessions led by NJ TRANSIT’s customer advocate, an online survey, regular customer feedback and input from community stakeholders. Its four focus areas are digital experience, cleanliness, accessibility and public safety.
On the digital side, NJ TRANSIT said it will expand bus Wi-Fi, develop a unified customer communication system, improve MyBus technology, expand MyLightRail upgrades, modernize its website and improve customer-facing digital displays. NJT LiveView is intended to create a single stream of GPS-based rail location data for apps, station displays, service updates and third-party integrations.
The cleanliness section calls for expanding a Station Care Team model, targeted vehicle-cleaning programs, a systemwide station condition and improvement program and priority work at high-visibility and high-ridership locations. The plan does not name Morristown Station or any other Morris County station as an initial priority location.
For accessibility, NJ TRANSIT said it will target elevator, escalator and boarding-area reliability, improve signage and wayfinding and expand station navigation access for visually impaired riders. For public safety, the plan calls for a Real Time Crime Center, upgraded camera systems and targeted lighting and visibility improvements.
NJ TRANSIT said implementation has begun and that priority actions will advance within 45 days of the plan’s submission. Longer-term investments cited by the agency include the Portal North Bridge, 374 new Multilevel III railcars and 1,400 new buses.